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Bank of Hawaii download error

Mikka54

I get the following message when trying to download updates, using Quicken for Mac:

Quicken is unable to update this account because Web Connect support for your financial institution has been either temporarily, or permanently discontinued [CC-885].

Is the issue resolved?

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Comments

Quicken Carlos

Hi @Mikka54 ,

We appreciate you taking the time to post in the Quicken Community.

I suggest reviewing our support article about this error. This message typically appears when a financial institution discontinues its connected services in Quicken or is no longer available, such as after a merger with another financial institution.

Do you know if your financial institution is merging with another bank? If so, please let us know which financial institution they are merging with.

If not, please wait 24 hours and try again. If the error continues, I recommend contacting Quicken Support for additional troubleshooting or escalation if needed.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I hope this helps!