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America First Credit Union Online Balance

Bryan Kasteler

Since the new website on Aug 18 I have successfully set up all 9 of my AFCU accounts. There was the debit/credit reversal issue which has seemed to calm down a little. The latest issue I have is the online balance. AFCU needs to either send the pending transactions (preferred by me) or make sure the balance sent doesn't include the pending transactions. What's happening is Quicken gets the online balance including pending transactions yet doesn't send the pending transactions. This causes Quicken to make balance adjustment with the difference. Thanks.

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Quicken Alyssa

Hello @Bryan Kasteler,

Thank you for reporting the issue you are experiencing.

If the bank is sending incorrect balances, we will likely need to escalate this issue. It is recommended that you contact Quicken Support directly for further assistance, as they can walk you through troubleshooting steps in real time and escalate the situation as needed.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available during the same time frame, 7 days a week.

Hope this helps!