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Best Buy credit card OSU

John Patriarca

I have a BB card in 1 file that works w/OSU. I have a new BB card in another file where OSU set up doesn't work (see attached screen print).

CitiBank has no clue. Any thoughts?

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Comments

Quicken Carlos

Hi @John Patriarca,

Thank you for sharing the screenshot of the issue.

After reviewing my internal tools, I could not find any related errors.

To better understand why this is happening, I have a few questions:

Are you using a VPN, firewall, or antivirus software? If so, please let me know which one(s).
Do you have any pop-up blockers enabled in your browser?
Have you tried using a different browser? If not, I suggest changing your default browser and then trying again.

To do so:

Go to Settings.
Select Apps.
Click Default apps.
Choose a different browser (Chrome or Microsoft Edge are recommended).
Click Set default.

I look forward to your reply!

John Patriarca

I'm attaching the screenshot that shows a successful OSU (clicked on lightning bolt) from my other Q file.

No VPN, using Windows Security.

No pop-up blockers enabled in my browser.

I have not tried a different browser, and will not. I use Chrome, and I can successfully process an OSU.

I can't/Q won't let me get to the sign in to start the OSU process!?!?!?!!?!?!?

John Patriarca

Disregard, I created a new BB account in Q and it worked.

Quicken Carlos

Hi @John Patriarca,

I’m glad to hear that creating a new account in Quicken resolved the issue and everything is working now. Thank you for coming back and sharing the solution. If you run into any other issues in the future, please don’t hesitate to reach out.

We're happy to help.