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Navy Federal Credit Union credit card transactions download problem

mdfurg_13

Current Release R68.31

For several months now, I have had problems downloading transactions for my NFCU Visa credit card. First off there are no error messages. It will update the account but is always one or two days behind in downloading posted transactions. It will, however, show the correct online balance. This makes it impossible to reconcile. I have validated the file; I have reset the Visa account; I have deactivated the Visa account. I have been unable to resolve. All of my checking and savings accounts with NFCU work perfectly. NFCU no longer supports downloading a .QFX file. This was how I was limping along but is no longer an option. I refuse to download and manually enter a .CSV file.

Please help.

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Comments

Quicken Laura

Hi @mdfurg_13,

Thank you for sharing what you’re experiencing and the troubleshooting steps you’ve already tried.

If Automatic Entry is enabled for the affected account, please try disabling it to see whether this changes how the account downloads transactions. Before making any changes, please make sure you have a backup of your Quicken file.

Disable Automatic Entry for the affected account

1. Press Ctrl+A on the keyboard to bring up the Account List, then click the Edit button next to the affected account in the list.
2. In the Account Details window, click on the Online Services tab then click Automatic entry is.

3. Select No on the next dialog box and click OK. Automatic entry should show as "Off" now.
4. Click OK to close the Account Details window, then click Done on the Account List.
5. Close Quicken, wait a few seconds, then re-open it. The transactions should appear upon re-opening Quicken.

Note: If you have multiple accounts affected by this issue, you can make the change outlined above to all the accounts at once by going to Edit > Preferences, then going to Downloaded transactions and unchecking the box next to Automatically add to banking registers.

Check for old NFCU accounts

If you have an old, closed NFCU loan, savings account, or credit card that is hidden but still active for downloads, please deactivate it:

Press Ctrl+A to open the Account List.
Check Show Hidden Accounts at the bottom of the window.
If you see any old NFCU accounts, select the account and click Edit > Online Services > Deactivate.

Once you’ve completed these steps, please try updating the affected account again. Then, let me know if turning off Automatic Entry reveals any previously downloaded transactions waiting to be approved at the bottom of the register.

I look forward to hearing from you.

mdfurg_13

Thank you for your response. Automatic Entry is turned "off" on all accounts and has been. Didn't need to change anything. Update made no difference. I have the online bank balance, for instance of 537.00. But Quicken won't download the posted transactions that make up that 537.00 balance. At least not on the same day. It will download them eventually, one or two days later. By then, the balance has changed, and there are more posted transactions that haven't downloaded. So, I can never reconcile this account, and .QFX is no longer available.

[Edited - Readability]

Quicken Laura

Thank you for letting me know.

Would you be able to test the credit card account in a new test file? This will help us determine whether the account downloads all the information correctly and allows you to reconcile, or if you see the same behavior as in your original file.

To create a new file:

Choose File menu > New Quicken File.

Select New Quicken File.
Click OK.
In the File name field, enter the name of the new file then click Save (Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you).
Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt.
Select if you want to use Mobile.
Click Add Account to start adding accounts to the new file.

Note: Creating a test file will not affect your existing data file. However, you may want to create a backup before proceeding.

Please let me know how it goes.

mdfurg_13

Will Do.

Quicken Laura

Sounds good! I’ll keep an eye out for your update.

mdfurg_13

Created a test file, with only the visa card in it. I just finished doing a one-step update, with my original file, (software updated to R69.21) and my test file.

Both files acted the same. Both updated my online balance. Neither downloaded posted transactions.

David

Quicken Laura

Hi @mdfurg_13,

Thank you for testing that and sharing the results. It’s unusual that your online balance is updating while your transactions aren’t. Given the nature of the issue, I recommend contacting Quicken Support directly for further assistance. They can walk you through additional troubleshooting steps in real time and escalate the issue if necessary.

You can find the Quicken Support phone number here: Support Home | Quicken. Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I apologize that I could not provide a more direct solution, but please don’t hesitate to reach out again if you have any other questions.