PayPal Credit, MasterCard and Crypto

abramphuan

it is been weeks, and again with the same issue with this credit card. What's change again? It is kind of annoying. It was working early this year and now doesn't update, nor upload and I have to reset the account and unable to add again.

Quicken Carlos

Hi @abramphuan,

Thanks for letting us know about the issue you're experiencing.

After reviewing my internal tools, I found the ACCOUNT_NOT_FOUND error. Before following any troubleshooting steps, I recommend creating a backup of your Quicken file.

I suggest deactivating all accounts related to PayPal Credit, MasterCard, and Crypto, including any hidden accounts, and then reactivating the accounts.

To Deactivate an Account:

• Select the Tools menu and select Account List....
• In the Account List, click on Show Hidden Accounts if applicable.

• Select the account you want to deactivate, and then click Edit.
• In the Account Details window, click the Online Services tab.
• Click Deactivate next to the service you want to disable.

• Click Yes on the confirmation message to disable the service.

To Reactivate an Account:

• Go to Tools > Add Account.
• Select the financial institution for the deactivated account(s). If prompted, select the connection method.
• Enter your credentials and click Connect.
• When the list of located accounts appears, choose LINK next to each account you want to reactivate.

• Click Next, then Done on the final prompt.

I hope this helps! Please let me know how it goes.