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Forced to manually type password when doing "Help/Refresh Sign In..."

BrittMayo

I renewed my subscription. The Quicken website confirms this. But when I do a "Help/About" it says that my subscription expired. I called support and they said I needed to do a "Help/Refresh Sign In…" to fix this.

I go to do that and it lets me paste in my account ID and then asks me for my password. It insists that I type it manually. In today's world of 20+ character random passwords, forcing manual typing is not reasonable.

Can someone please fix this?

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Comments

Quicken Laura

Hi @BrittMayo,

Thank you for sharing your question with us. While right-clicking and selecting Paste may not be available, you can use the keyboard shortcut Ctrl + V to paste the content instead. This should allow you to paste it successfully.

I hope this helps!

BrittMayo

That did work - thank you, Laura.

Just curious why the "paste" option is disabled in this field? And, as an aside, the support people did not know/suggest this while I was on the line with them.

Quicken Laura

I'm glad that worked for you! I'll also pass this tip along to the agent in case they're not aware of this option.

Some applications use a custom password-entry component rather than the standard Windows text box. That's the case with Quicken, but it still supports keyboard commands such as Ctrl+V.