Duplicate entries in register following download from bank, Windows, Ver R69.25

DeeBee13

A few months back I started getting duplicate entries in my checking register whenever I did an "Update Now". The duplicates were on transactions that automatically got entered from Bills and Income. The duplication occurred following the download but before I started manually accepting. Both duplicates had no Downloaded ID's. So this implies they are duplicates of the entry by Bills and Income. If I accept a match from the downloaded transaction, one of the duplicates is matched and cleared. The other remains until I manually delete it.

This is very frustrating any ideas?

Quicken Laura

Hi @DeeBee13,

Thank you for sharing the details of what you’re experiencing. To help us better understand the issue, could you please confirm the following?

• Does this happen with specific accounts, or with all accounts where you have scheduled entries set up?
• Do both duplicate transactions remain categorized, or is one missing the category assigned to the bill reminder?
• Is your file synced with Quicken Cloud? You can check this by going to Edit > Preferences > Mobile & Web and confirming whether the toggle is ON or OFF.

There is also a possible solution outlined in our Duplicates support article. Please try the following steps:

1. Press Ctrl + 2 on your keyboard.
2. Delete the duplicate transactions.
3. Set the register back to Two-line display by pressing Ctrl+2 again.

Once you've tried these steps, please let me know how it goes. If the issue persists, we can look into it further.