Been getting this error trying to connect to US Alliance Credit Union NY for the last few days— how can I fix it….
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Hi @kennyp1960, Thanks for letting us know about the issue you’re experiencing. We typically recommend waiting 24 hours when this error occurs. However, after checking my internal tools, I found that the issue with US Alliance Credit Union NY has been occurring for more than 24 hours. I recommend following the steps outlined in our support article:
Also, certain special characters in your financial institution password may cause connection issues. If your password contains any of the following characters, I recommend changing it on the financial institution’s website and then trying again:
If the steps above do not resolve the issue, I recommend contacting Quicken Support for further assistance. They can provide additional troubleshooting in real time and escalate the issue if necessary.
Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.
I hope this helps!
Me too…for over 5 days now. I reached out to support and they said they have escalated it.
Hi @Barrootzz, Thank you for joining this thread and letting us know that you’re experiencing this issue.
I reviewed the interactions from your recent contact with Quicken Support, and I can confirm that the issue has been escalated and an individual ticket has been created for further review.
Our team will follow up with you directly via email with any additional information or next steps. (Ticket #12581729)
This is now been going on for a week. Kindly let me know what has changed to cause this issue to happen. My Bank/Credit Union? Something on Quicken aggregator side? It is very frustrating.
Hi @Barrootzz ,
I’m sorry this issue has been ongoing and understand how frustrating it can be, especially when you’re not sure what may have changed.
The issue has been escalated to our team for further investigation. At this point, we don’t want to speculate whether the cause is related to the financial institution or the connection service. The escalation team will review the issue and the available information to determine the cause.
Once the issue has been resolved, the escalation team will follow up with you directly via email.
We appreciate your patience and understanding while the team works on this.
(Ticket #12581729)
