HSA Bank 2FA code not arriving with Update Now

Question

I have an HSA Bank cash/savings account connected to Quicken Classic for Windows using Express Web Connect.

When I use Update Now, Quicken normally asks for a verification code, and HSA Bank sends the code to my phone by text. That has worked normally in the past.

Tonight, Quicken is still asking for the verification code, but the text from HSA Bank never arrives. I've tried three times, including restarting Quicken, my computer, and my phone.

This is the first time I can remember the HSA Bank verification text not arriving.

Is anyone else with HSA Bank experiencing this?

Brad95X · Answer

I tested this further. I can log into the HSA Bank website normally, and I also logged into the HSA Bank mobile app, which required verification. HSA Bank immediately sent the SMS code to my phone and the verification worked.

So my phone number and HSA Bank SMS verification appear to be working normally for the HSA mobile app… but the code still fails to arrive when the verification request is initiated through Quicken OSU or Update Now.

Quicken Carlos · Answer

Hi @Brad95X,

We appreciate you taking the time to post in the Quicken Community and share the details of the issue, along with the troubleshooting steps you’ve already tried.

Since Quicken is still prompting you for a verification code, but the code from HSA Bank isn’t arriving, I recommend first signing in directly to the HSA Bank website. This will help confirm that you can access your account and that your phone number and security verification information are correct.

If everything looks correct on the HSA Bank website, I also recommend checking with your mobile phone provider to make sure messages from HSA Bank aren’t being blocked or filtered.

The verification code requested during the connection process is handled by HSA Bank rather than Quicken. For more information about these additional authentication requests, you can review our support article.

If the verification code still isn’t being received after trying the steps above, I recommend contacting HSA Bank for further assistance. If they’re unable to resolve the issue, please contact Quicken Support so an agent can review the issue with you and provide additional troubleshooting or escalate it if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I hope this helps!