nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

OL-221-A with Tangerine

Syl1963

Perhaps this will help some French Canadian users… I was getting that error that I had already had with American Express.

I deleted the connection information, but I was still getting the same error. I found here in the community that there is a CONNLOG.TXT file available from the Help→Contact Support→Log Files that was reporting on some missing TRNTYPE. I opened the .qfx file from Tangerine to find that it was there, but with a CRÉDIT value. I guessed that Quicken does not like accented characters when it parses the content so I changed my language to English on the Tangerine Web site, downloaded the file and then it worked…

I always forget how English speaking organization neglect the rest of the non-English world… a new recall.

Find more posts tagged with

Comments

Quicken Carlos

Hi @Syl1963,

Thank you for sharing what you found and for taking the time to document the troubleshooting steps you followed. It’s helpful to know that downloading the QFX file while the Tangerine website was set to English allowed the file to import successfully.

Thanks again for sharing this workaround with the Community. Your feedback may help other Canadian users who encounter the same situation.

Isa1964

le probleme est uniquement avec TANGERINE car avec DESJARDINS les downloads foncitonnent tres bien. Je ne sais pas si c'est TANGERINE ou QUICKEN qui n'aime pas le francais mais cela me fâche.

English

The problem is only with Tangerine, because the downloads work perfectly with Desjardins. I don’t know if it’s Tangerine or Quicken that doesn’t like French, but it’s frustrating.

[Edited – English Translation Added]

Quicken Carlos

Bonjour @Isa1964,

Je comprends la frustration, surtout puisque les téléchargements fonctionnent correctement avec Desjardins et que le problème semble être spécifique à Tangerine.

Puisque c’est Tangerine qui génère le fichier QFX, le fait de passer le site de Tangerine en anglais pour que le téléchargement fonctionne suggère que le problème pourrait être lié à la façon dont le fichier est généré en français. Comme indiqué dans notre article d’assistance concernant l’erreur OL-221-A, lorsque cela se produit avec un fichier QFX téléchargé directement auprès de l’institution financière, le problème vient du fichier lui-même et doit être corrigé par l’institution financière.

English

Hi @Isa1964,

I understand the frustration, especially since downloads work correctly with Desjardins and the issue appears to be specific to Tangerine.

Since Tangerine generates the QFX file, the fact that switching the Tangerine website to English allows the download to work suggests the issue may be related to how the file is generated in French. As noted in our Support Article for OL-221-A, when this occurs with a QFX file downloaded directly from a financial institution, the issue is with the file itself and needs to be addressed by the financial institution.

I hope this helps!

Gim010

I've been having the same issue with Tangerine. Used to work well, now it doesn't (same error message).

Trying the English download as suggested did the trick. QFX files imported without problems…

Thanks for posting this work around!

Marc

Quicken Carlos

Hi @Gim010 ,

Thanks for confirming that the steps provided above by @Syl1963 worked for you.