CC-501 Error with Fidelity accounts

Question

For at least the past two days, I have not been able to connect to our Fidelity accounts and get a CC-501 error.

Quicken Alyssa · Answer

Hello @dewidavid,

Thank you for reporting the error you are seeing!

A CC-501 Error generally occurs when Quicken can't connect to your bank account to retrieve recent transaction information. This usually happens when the bank blocks Quicken's access.

We typically ask users to wait 24 hours, then try again. If the issue persists after that time period, we then recommend that you contact Quicken Support directly for further assistance. This type of error may require our support agents to review logs to identify the issue and fix it, or escalate it if needed.

Thanks again!