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UPDATE 9/16/26 HSBC Bank USA – Various Errors Following Website Change

Quicken Laura

We’re receiving reports from customers experiencing connectivity issues with HSBC Bank USA following recent changes to HSBC’s login process.

Reported Errors

Quicken for Windows: CC-506
Quicken for Mac: FDP-324, FDP-5005, NO_ACCOUNTS_FOUND
Simplifi: INVALID_CREDENTIAL

This issue has been escalated to our internal team for further investigation. We don’t have an ETA for a resolution at this time, but we’ll share updates as soon as more information becomes available.

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Thank you!

(Ticket #12585928)

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Updated Alert

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Quicken Laura

UPDATE 9/16/26

We don’t have an estimated timeline for a resolution, but our teams are actively working to address the issue.

We apologize for the inconvenience and appreciate your patience.

Thank you!