UPDATED 10/22/26 Fidelity Investments CC-501/FDP-2505

Quicken Laura

This alert has been updated to include steps for connecting Fidelity across multiple datasets.

1. Go through the "Fix-It" flow in Quicken.
2. When authorizing accounts on the Fidelity website, check all Fidelity accounts (including those not connected to the current dataset).
   1. Why? Unchecked accounts will be revoked from ALL datasets and prevent a successful update in the other dataset(s).
3. After authorizing, you'll be redirected back to Quicken. From there, you can uncheck unwanted accounts and carefully link the remaining accounts.
4. Repeat for each dataset.

We’re receiving reports from customers experiencing connectivity issues with Fidelity Investments, resulting in CC-501/FDP-2505 errors.

This issue has been escalated to our internal team for further investigation. We don’t have an ETA for a resolution at this time, but we’ll share updates as soon as more information becomes available.

To receive notifications when updates are posted, please click the bookmark ribbon in the upper-right corner of this page. If you don’t see the bookmark ribbon, make sure you’re signed in to the Quicken Community.

Thank you!

(Ticket #12585994/ CTP-18268)

Quicken Levetta

UPDATE 9/15/26

A Fix has been deployed for this issue, and it should be resolved. Customers will still see a FDP-350, and this is the expected behavior for most users.

If you receive an FDP-350 error, you should go through the "Fix-It" flow to update authorization. Once complete, users shouldn't have to authorize again for another year.

If you experience complications during this process, please reach out to Quicken Support for further assistance.

Thank you.