Fidelity (and Elan)

smdlld

I had the reported issue with Quicken (and Fidelity). I have done the "reauthorization" multiple times now. I had all kinds of issues with a little circle with a line through it next to some Fidelity accounts listed in Quicken. I think it was because I have Fidelity accounts (and Fidelity Elan credit cards) for myself, my wife, and both kids. If Quicken connected to Fidelity using my info it would see most accounts (I'm authorized user for everybody) but not my wife's credit card (separate). If I connected her credit card through fidelity, it would clear the circle but circles would appear next to all of our other accounts. I finally set up her account through Elan and no more circles.

I am no longer getting errors and when I do a one step update I see the little working circles next to Fidelity in the update page but I don't see Fidelity listed in the summary page when it's done. I know I have no transactions to upload (everything is in) but the other accounts say "updated, no transactions to download" and Fidelity does not.

I'll watch it for a few days to see if it works when there are new transactions…

smdlld

I found the following online which fixed the above problem for me. Thanks.

Jim_HarmanSUPERUSER ✭✭✭✭✭QUICKEN WINDOWS SUBSCRIPTIONJun 16, 2025

You should be able to correct the problem of the One Step Update (OSU) result details not being displayed with the following procedure. Note this will not correct any other problems, it just fixes the problem with the OSU results not being displayed.

1. Do a OSU and then Exit Quicken
2. In Windows explorer, navigate to C:\ProgramData\Quicken\Inet. If you don't see the C:\ProgramData folder, it is hidden by default. In Windows 11 Windows Explorer, click on View then Show and select Hidden items to show the hidden folders. You should also select File name extensions under Show to see the ".dat" part of the file if that is not already selected.
3. In the Inet folder, open the folder that matches the name of your active QDF file and look for the runtime.dat file. If there is no such folder, it may be because you have renamed your Quicken file at some point. In that case, search the Inet folder to find the runtime.dat file that has a time and date that matches your recent OSU. For me the folder is QDATA, which is (or was 25 years ago) the default Quicken file name.
4. Once you have found the correct runtime.dat file, rename it to runtime-old.dat or something similar. Quicken will create a new runtime.dat to replace the damaged one.

Good luck! Please let us know if you were able to find the correct runtime.dat file and if renaming it fixed the problem.

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