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Note regarding HSBC Connectivity Issue

dherbinny

Regarding the 9/9/2026 post by "Laura"

I believe that this is caused by HSBC's new security protocol. You need to open the HSBC app on you phone, acknowledge that you're trying to login, and then hold your phone camera to the QR code that appears on your screen.

Below is the original post to which I am unable to reply.

NEW! 9/9/26 HSBC Bank USA – Various Errors Following Website Change

Quicken LauramodQuicken Windows SubscriptionSep 9, 2026

We’re receiving reports from customers experiencing connectivity issues with HSBC Bank USA following recent changes to HSBC’s login process.

Reported Errors

Quicken for Windows: CC-506
Quicken for Mac: FDP-324, FDP-5005, NO_ACCOUNTS_FOUND
Simplifi: INVALID_CREDENTIAL

This issue has been escalated to our internal team for further investigation. We don’t have an ETA for a resolution at this time, but we’ll share updates as soon as more information becomes available.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed in to the Quicken Community.

Thank you!

(Ticket #12585928)

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Comments

Quicken Laura

Hi @dherbinny,

Thank you for sharing this information with us. That’s very helpful.

Our team is continuing to work on this case, and I’ll make sure to pass this additional information along to them.

In the meantime, you may want to bookmark the community alert, as we’ll share any new updates there as soon as more information becomes available.

Thank you for your patience and understanding!