Quicken Randomly Locking Up

Question

Using Quicken Classic Premier, Release R69.26, on a Windows PC running Windows 11 Home.  I noticed about two weeks ago that Quicken is randomly locking up and the only way I can exit is to Ctrl-Alt-Del and end the (Quicken) task.

Sometimes it happens when I go from one of the investment ledgers to the Bills & Income tab, so I've tried going from the investment ledger to one of the banking ledgers first, then to the Bills & Income tab and that usually does the trick.

Today it happened when I attempted to edit an upcoming monthly expense.

I've also noticed within the last two weeks that Quicken doesn't load on the first several tries.  The mouse arrow turns to a rotating circle and just stays locked up.  Then I have to Ctrl-Alt-Del and end the (Quicken) task again.  Usually on the 3rd or 4th try the application opens up.

Anyone else having similar problems?

Quicken Levetta · Answer

You are welcome. Thank you for letting us know what you are planning. Hopefully, reinstalling Quicken and starting from scratch will work for you.

Looking forward to hearing what happens.

stantal · Answer

Hi @Quicken Levetta , thank you for your response.  Your questions:

* This issue started about two weeks (or so) ago, prior to the most recent revision update.  I remember thinking that the new revision might include a fix for the problem, but it seems it did not.
* It continues to occur after the R69.26 Revision.

I've shut down Quicken and started it again many times, but no change.  I also have rebooted my PC several times, but no change.  I've thought about reinstalling Quicken from scratch to see if that affects anything.  I'll probably do that sometime this week.  I'll be in touch after I have the chance to reinstall and see how that works.

Again, thank you for the suggestions.  I love Quicken, been using it for probably 30 years or so…crazy, because I don't remember ever having issues like this before.  Thanks again.

Quicken Levetta · Answer

Hello, @stantal,

Some questions I have are:

* When did this issue start happening?
* Did it start happening after the current update?

This article might help you with doing some troubleshooting steps.

Step 1: Check if the Quicken window is hidden

In some cases, Quicken has opened, but the program window is hidden. To locate and expand it:

* Place the mouse cursor over the Quicken icon in the Start bar.  
* Right-click on the preview window that appears above the Quicken icon.
* Click Maximize.

If this doesn't resolve the issue, continue to Step 2.

Step 2: Restart your computer.

* Right-click the Start button.

2. Select Shut down or sign out, then Restart.

Click the blue button, and it will show the steps for the article that follow. What you you will want to do is follow steps 2-4, Skip 5, 6 may help also for you.

Thank you. Looking forward to your response.