Can not get CarMax Auto Finance to connect

Question

I have tried to connect to CarMax Auto Finance, and it will not connect. It appears in their system. I log in, and it asks for the authentication code from my phone, but it always gives an error message after I submit the code. I can log into my CarMax Account just fine outside of Quicken.  Here is the sequence  in photos:

Quicken Carlos · Answer

Hi @EricTennessee,

Thanks for your reply. You can find the Quicken Support phone number and contact options at the following link: Quicken Support

I hope this helps!

EricTennessee · Answer

This was my first time trying to connect the account.  What is the number for phone support?

Quicken Carlos · Answer

Hi @EricTennessee,

Thanks for letting us know about the issue you’re experiencing and for sharing the screenshots of the error message.

I suggest following the steps outlined in our Support Article for the FDP-106 error.

If these accounts were previously connected, I suggest deactivating and reactivating the accounts, including any closed or hidden accounts, if applicable.

Deactivate the account(s)

* Go to Accounts > Hide and Show Accounts.
* Uncheck any accounts with this specific financial institution (FI) that are hidden in the account list.
* When complete, select the account name for your account(s) in the Accounts toolbar in Quicken.
* Click the Settings icon in the bottom-right corner of the screen.
* Select the Downloads tab.
* Click Disconnect Account.

* Click Done. Repeat these steps for each account with this FI.
* Quit Quicken.

Reactivate and link the account(s)

* Reopen Quicken.
* Go to Accounts > Add Account.
* Type the name of the financial institution, select the appropriate option, and click Continue.
* Enter your login credentials and click Continue.
* When Quicken returns all accounts found for this FI, carefully LINK each account to the appropriate account already set up in Quicken.

After checking my internal tools, I found that the FDP-106 error has been occurring for more than 24 hours. If this is the first time you are adding these accounts to Quicken, or if all accounts were previously disconnected and you are still receiving the same error, I suggest contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I hope this helps!