Category is not downloaded when I make an entry

Question

My entries are memorized with category and splits. However when making an entry, the payee comes up with NO category entered. Why is this happening?

Quicken Alyssa · Answer

@SRKagel,

Thank you for reporting this issue.

I have some follow-up questions for you:

* Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?* Please provide the exact file path as shown in the example below.

* When did this issue first start occurring?
* Is this happening in one account or all accounts?
* You said that when making an entry, no category is entered. You're manually entering transactions into your register, correct? Or is this referring to accepting downloaded transactions? 
* Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

Your answers will help us diagnose the issue more effectively.

Looking forward to your response!

SRKagel · Answer

It is happening to all. So I did the:

Edit→Preferences→Data entry & quickfill, and verify that "Recall memorized payees" is checked.

Thank you for your help!

Sceptic · Answer

@SRKagel is it happening with just one memorized payee or all?  If just one, double check the entry in the Memorized Payee List and verify that there isn't a duplicate entry without a category.  You can also try setting up that memorized payee up again.  If it's happening to all memorized payees, check your settings  - Edit→Preferences→Data entry & quickfill, and verify that "Recall memorized payees" is checked.