Voya "Simply Mode " connection to Quicken

Steve Unnerstall

9/16/2026 I have also have previously had Voya with transactions download enabled (Quicken Classic) since 2008 when I retired, untill they "upgraded" software over the weekend of 7/18/2026. Contacted Voya 7/23/2026 and created a Task number for them to escalate and resolve. Multiple return calls; 2nd Task number generated, and no help. Escalated to supervisor, who said she would get back in about 5 days. Didn't happen. Contacted Quicken and discovered that it was in fact a Voya problem. ( 8/19/2026) Escalated again to next-level supervisor LauraSue N. , shared my knowledge that Quicken was aware of the Voya problem; she was also most helpful and even gave her phone # and email. I'v emailed her this link, I think I've been patient, but I do not like or accept the "Simple Mode" connection method for an Institution like Voya. Quicken connects with most Institutions, Brokerage Firms and Banks. Going to reach out to Voya LauraSue again.

Hopeful that she can get something done

[Edited - Readability]

Quicken Laura

Hi @Stephen Blendermann,

Thank you for sharing your experience. I’m sorry to hear that this change has affected you.

At this time, the only available connection is Express Web Connect+ with the Simplifi – Positions Only tracking method. We’re continuing to work with Voya and our service provider to add transaction downloads to this new connection type.

We don’t have an estimated timeframe for when transaction downloads will be available, but we’ll share any updates as soon as new information becomes available.

In the meantime, please feel free to reach out if you’d like an update. We’ll be happy to share any information we have.

Thank you for your patience and understanding!

(Ticket #12516462)