I keep finding duplicate payroll transactions

Question

I'm reviewing transactions in one of my savings accounts that I have a direct deposit split into. There are three identical deposits on the same date from a supposed paycheck split.

However, when I try to go to the matching transfer it says the account no longer exists.

Two of the transactions are going back to my checking account.

One of them is a regular split transaction that I did not enter, and it contains incorrect amounts.

The last one is the paycheck.

I'm on the latest update of Classic Premier, R69.26, Build 27.1.69.26, on Windows 11.

Thanks.

[Edited - Removed a partial account number]

Quicken Laura · Answer

Thank you for your response, @Michael Rosen. That helps narrow down the issue.

Based on what you described, I recommend following these steps:

* Create a backup.
* Remove the erroneous paycheck reminder.
* Delete the incorrect/duplicate paycheck transactions already entered in the registers, including the unlinked transfers.
* Validate the file.

* Go to File
* Select Validate and Repair File
* Choose Validate File
* Click OK

* Create a new paycheck from scratch.
* Please test the next paycheck behavior, and if it happens again, please let me know if you identify what triggers it.

After you complete these steps, please test the next paycheck to see whether the issue occurs again. If it does, please let me know whether you notice anything specific that may be triggering the behavior.

Please let me know how it goes!

Michael Rosen · Answer

Hi.

* What date are the affected paycheck transactions from? Are these recent transactions or older ones? When did you first notice the duplication?* I have seen it before and deleted the unlinked transactions. I think this is the first time I've taken the time to look into what was happening.
* I'm currently looking at my savings account and there are three of the same split deposit dated 9/15.

* When you open the paycheck reminder/paycheck transaction itself, do the splits and amounts shown there match your actual paycheck?* No, my actual paycheck has 18 splits while the erroneous paycheck only has 6 lines.
* The net deposit into my checking does not agree to the actual paycheck transaction.

* Do you have other paychecks with split direct deposits? If so, do those show the same duplicate transactions or incorrect splits, or is this isolated to this one paycheck?* No, I don't have any other paychecks with split direct deposits.

* Is your Quicken file synced with Quicken Cloud? To check, please go to Edit > Preferences > Mobile & Web and let me know what you see there.* No, Sync is off.

* Where is your Quicken data file stored? To check, please open Quicken and go to File. At the bottom of the menu, the file with the check mark next to it is the one currently open. Please let me know the full file path shown there. Also note whether the file is stored locally or in a cloud-synced folder such as OneDrive/Dropbox.* My file is saved to C:\Users\mrose\Documents\Quicken\Rosen.
* I do not have the file backed up to a cloud backup.

Thank you.

Quicken Laura · Answer

Hi @Michael Rosen,

Thank you for sharing what you are experiencing. I'd appreciate it if you could answer the following questions to narrow down your case:

* What date are the affected paycheck transactions from? Are these recent transactions or older ones? When did you first notice the duplication?
* When you open the paycheck reminder/paycheck transaction itself, do the splits and amounts shown there match your actual paycheck?
* Do you have other paychecks with split direct deposits? If so, do those show the same duplicate transactions or incorrect splits, or is this isolated to this one paycheck?
* Is your Quicken file synced with Quicken Cloud? To check, please go to Edit > Preferences > Mobile & Web and let me know what you see there.

* Where is your Quicken data file stored? To check, please open Quicken and go to File. At the bottom of the menu, the file with the check mark next to it is the one currently open. Please let me know the full file path shown there. Also note whether the file is stored locally or in a cloud-synced folder such as OneDrive/Dropbox.

I look forward to your response.