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Quicken Not Downloading Zelle Transactions from BofA

JC18

Quicken has not downloaded any of the Zelle transactions made in my Bank of America checking account since 8/24/2026. All other transactions are received, matched and reconciled correctly. How do I resolve this?

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Comments

Quicken Carlos

Hi @JC18,

Thanks for letting us know about the issue and for providing the details about the missing transactions.

If you haven’t already tried these steps, I suggest following the troubleshooting recommendations outlined in our support article for missing transactions:

Check the account register filters and sort order. Confirm that the register is sorted by Date.
If applicable, click Clear Filters to the right of the account register’s filter dropdowns.

Confirm that Quicken is set to download all available transactions. In the affected account, click the Settings icon in the bottom-right corner of the screen and select the Downloads tab. Under Transaction Downloads, confirm that Download all available transactions is enabled.

Refresh the account connection. Click the Update icon in the upper-left corner of Quicken and follow any on-screen instructions to complete the account update.
Check the register after the update. Review the affected account to see if the missing transactions have appeared. If needed, click the Date column header to ensure the transactions display in chronological order.

I hope this helps. Let me know how it goes!

JC18

Hi Quicken Carlos:

These are the exact steps the AI assistant had me try. They make no difference, the transactions still do not appear in the register.

Thanks,

Quicken Carlos

Hi @JC18,

Thanks for confirming that the troubleshooting steps did not resolve the issue. Since your other Bank of America transactions are downloading correctly and only the Zelle transactions are missing, this is a particular scenario that may require additional assistance.

This issue may require our Support agents to review the available logs and determine what may be causing the Zelle transactions to be missing. I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time and escalate the case if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.
Chat support is available during the same hours, seven days a week.

I hope this helps!