Sync Error

IPower

While attempting to Sync within Quicken Classic, the following error occurs: Internal sync error. Please try again later. I've closed and restarted Quicken as well as my desktop computer, but this error still persists. The even stranger issue is that the transactions are apparently syncing between Classic and the Mobile app.

Version R62.18; Build 27.1.62.18; Windows 10 Enterprise

Sceptic

@IPower here are some troubleshooting steps you can try to resolve the issue:

Make a backup of your data file before trying these troubleshooting steps

Data File Validate

File → Validate and Repair File
Check "Validate File"
Run it and review the log for errors.

Super Validate

Hold down Ctrl-Shift while clicking on "Validate and Repair File"

Verify Dataset Name

Edit → Preferences → Quicken ID & Cloud Accounts
Confirm Dataset Name matches the QDF filename exactly (without .QDF).

Refresh Quicken ID

In Quicken ID & Cloud Accounts, choose Sign in as a different user
Sign out and then sign back into the same Quicken account. Quicken notes this refreshes the registration token used by cloud services.

1. Choose Edit menu > Preferences.
2. In the left pane, select Quicken ID & Cloud Accounts.
3. In the right pane, under Quicken Profile, click Sign in as a different User.
4. In the Sign in as a different user dialog, enter yes to confirm the action.
5. Select Sign Out.
6. Resign in with the same Quicken ID.

Reset Cloud Data

Edit → Preferences → Mobile & Web

Select: No, just reset my cloud data

Click Reset your cloud data
Allow the sync to fully rebuild.