Using Quicken Cloud on Windows.
Also, the LPL account balances are much different than actual LPL balances. Anyone experience the same?
Hi @Qknmep, Thanks for taking the time to post in the Quicken Community. After reviewing our internal tools, I can confirm that the CC-502 error started occurring today. The balance can appear incorrect because Quicken is temporarily unable to successfully connect to the financial institution to download the latest account information.
For this type of error, we do not recommend disconnecting and reconnecting the affected accounts. If you haven’t already done so, I suggest refreshing the account information instead:
If the issue persists, I suggest waiting one business day. This error is typically caused by temporary maintenance or an issue with the financial institution’s website.
If the error still occurs after one business day, I recommend contacting Quicken Support for further assistance. They can walk you through additional troubleshooting steps in real time and escalate the issue if needed.
Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.
I hope this helps!
Thanks Carlos. This morning I'm receiving a "CC-587" error when updating my 6 LPL accounts. Unfortunately, there are more than 10 error log file attachments that exceed the # of attachments allowed to be sent to Quicken. I'll need to make a call or wait until this is corrected.
Also, the LPL account balances in Quicken do not closely match the actual LPL account balances as stated in LPL. Any idea as to why?
It's the weekend so will wait as you suggested 1 business day.
I don't see the same menu as you shared in your screenshot above. Rather, some of my LPL accounts in Quicken have a menu (when clicking the gear) with "Update Quotes" and some other LPL accounts in Quicken have "Update Transactions" vs. "Update Now".
