Every time I want to download transactions from Citibank, I have to reset my account. It usually takes 2 attempts to reset the account. Is there a patch or something that could help this from happening?
@keldridge what exactly happening to cause you to reset your account? Are transactions downloading? Are you getting any error messages or codes?
@Sceptic it looks like it is updating but no transactions come back when there are several transactions to be downloaded
@keldridge when you say "reset" do you mean "Reset Account" on the Online Services tab in Account Details? If so, have your tried deactivating your account and then reactivating? And then, reactivating by using Tools→Add account, if "Set up online services" on the Online Services tab doesn't work?
@Sceptic yes - "reset account". no, I have not tried deactivating my accounts. I will try that now
@keldridge ok great, but please remember to choose "Link to existing" and select you Chase account on Quicken.
@Sceptic should it take a long time to deactivate an account? My mouse just keeps spinning
@keldridge let it run to completion. It will eventually finish.
@Sceptic it looks like this may have worked! thank you!
