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Fidelity Investments CC-501/FDP-2505

stevefir

Download from Fidelity Investments is still not working for me as of 9/19/26. Quicken says account needs to be authorized, I go through the process of logging in to Fidelity and Acknowledging and Approving a Third Party downloading then the next screen is from akoya.com that says 'Bad Request. Requested resource does not exist.' and I'm kicked off of Fidelity.

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Quicken Carlos

Hi @stevefir,

Thanks for letting us know about the issue you’re experiencing. After checking our internal tools, I found that the error is FDP-350, which indicates that the authorization token used for the connection has expired.

To establish a fresh connection and generate a new authorization token, I suggest following the troubleshooting steps outlined in our Support Article. I also suggest reviewing the Community Alert.

Before starting the troubleshooting steps, I recommend creating a backup of your Quicken file. You can then deactivate and reconnect all of the affected Fidelity accounts.

To deactivate an account:

Select the account to open its register.
Click the Settings gear icon in the lower-right corner of the register.
Select the Downloads tab.
Click Disconnect Account.

Click Done.

After disconnecting the accounts, I also suggest revoking Quicken’s existing authorization from the Fidelity website:

Sign in to the Fidelity website.
Navigate to the section that manages connected apps, third-party access, or desktop application permissions.
Locate Quicken and revoke the existing authorization.
Return to Quicken and reconnect the account.
Complete any authorization prompts provided by Fidelity.
Once the account has been reconnected, run an account update to confirm the connection is working properly.

Note: If you encounter a Bad Request error while reconnecting, try changing your default browser and then attempt the connection again. If you use a VPN or antivirus/security software, you may also want to temporarily disable it, as these can sometimes interfere with Quicken's connection to the financial institution.

I hope these steps help you establish a fresh connection with Fidelity.

Let me know how it goes. I look forward to your reply!