New install from quicken.com asking for activation code I don't have

Question

Windows 11 brand new purchase and install from quicken.com (Business and Personal edition).   Downloaded Quicken Classic for desktop, after four frustrating tries got the program to install.   Opened the new Quicken data file, ID and password works to login.   Getting this screen

I have the email when the subscription was purchased (no code).   This was not bought at retail, it was downloaded from Quicken.com.   I can login to Quicken My Account, and have verified I have a Business and Personal subscription (no code).

Somebody please help.   I have uninstalled versions, I have deleted the directory, the support link for the CleanUI tool goes nowhere.

Quicken Laura · Answer

Hi @FrankieMac,

I checked your account, and as @Sceptic mentioned, you currently have the online Quicken Business and Personal subscription. This may be why Quicken Classic isn’t recognizing your subscription.

You can access it here:

https://simplifi.quicken.com/?_gl=1wc2u1x_gcl_auNzgwODc4NzYxLjE3ODc1MTUzNDQuLS4tLjE3ODc2NzY2NjIuMjEyODE1MTgxMy4xNzg5OTA4Nzg5LjE3ODk5MTEyMTE.FPAUNzgwODc4NzYxLjE3ODc1MTUzNDQ._gaMTYxMzk3NDA4NS4xNzg4MDk0NjE0_ga_4RKW7PCPCBczE3ODk5MTEyMTAkbzQ3JGcwJHQxNzg5OTExMjEyJGo1OCRsMCRoNDIzOTc4MQ.._fplc*THlwUDd0VCUyQnpmUFFNTFFYaThqcnY1cVphWEJkMFNVS1R5TXI1c1Z6cFRvS1JPMlNFRG1JOXpVbFh2SkhHcVdnSUNnaTBDJTJCeDRhRVl0UHdxajYlMkY4Z2UyUjZ6WlNtMGZnV0FwTU1LRHlkVm5xemp0bDhhVlNZRjJIYWtSb2hBJTNEJTNE

If you want to switch subscriptions, you can either contact Quicken Support or submit the refund request form and purchase the appropriate Quicken Classic plan.

You can find more information here:

*

http://quicken.com/support/Terms-and-Conditions-For-Exchanging-Canceling-or-Refunding-Quicken-Products/?srsltid=AU7gw4VYk1znmKvrIUnVF40C1ZyEtRkQyZAt8G-FRe2sXPwBSnM3Pjl9

*

https://www.quicken.com/products/pricing-comparison-classic/

I hope this helps! Please let me know if you have any questions or need further assistance.

Sceptic · Answer

@FrankieMac this happens when there is an e-mail mismatch between the one currently being used and the one used to purchase Quicken.

* The subscription was purchased on Quicken.com under Email A.
* Quicken is currently signed in with Email B.
* Quicken therefore cannot find the subscription and falls back to asking for a 16-digit code.

You would have gotten a receipt from Quicken sent directly to the e-mail address you used for the purchase.  Double check it to make sure there is no mismatch.

Another possibility is that you accidently purchased Quicken Simplifi Business and Personal.  The e-mailed receipt from Quicken should also confirm that.

Your repeated attempts to install Simplifi thinking it was Quicken Classic may have caused a disconnect?

If everything checks out with your receipt and the purchase, I think your best bet is to contact Quicken Support to help you get Quicken installed and registered properly.