Why does Quicken claim that Voya can no longer download transaction history, but all this time my Personal Capital account has remained connected and continues to download exact transactions on 9/23. 9/10, 8/31, 8/26, etc, etc?
@BOB139 maybe I am not fully understanding your question, but just because Capital One supports Complete Investing downloads does not mean that Voya is required to do the same. Each financial institution decides what data it makes available to Quicken and what download methods it supports. One institution may provide detailed investment transactions (Complete Investing), while another may choose to provide only positions and balances (Simple Investing). The fact that another financial institution offers more comprehensive downloads does not necessarily mean Voya does, or should, provide the same level of data to Quicken.
@Sceptic Personal Capital (Not Capital One) is a service similar to Quicken that downloads your transaction history.
They are able to extract the transaction history, likely through screen scraping, there is no excuse for Quicken to not offer it.
@BOB139 thank you for the clarification. I had a feeling I missed something. It's a fair question. If Personal Capital is able to display detailed investment transactions, that suggests transaction data is available through at least one data-access channel. However, Quicken and Personal Capital do not necessarily use the same connection methods, aggregators, or agreements with the financial institution. As a result, one service may receive transaction-level data while another receives only positions and balances. When Quicken offers only Simple Investing for a particular institution, it generally means that the data currently being provided through Quicken's connection supports holdings and balances but not the transaction detail needed for Complete Investing. Unfortunately, users typically do not have visibility into the specific agreements and technical arrangements that determine what data each service receives.
