nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Merrill Benefits Online

GTmem

I started getting error messages in the last week. When I try to reset the account, I am able to get through the 3rd party access approval, but get this message when returning to Quicken.

Find more posts tagged with

Online Banking

Windows

Accounts

Comments

Quicken Carlos

Hi @GTmem,

Thanks for letting us know about the issue you're experiencing and for sharing the screenshot!

To better understand why this is happening, let me ask you a few questions:

Do you happen to have a VPN or antivirus software active on this computer?
Is there a pending Windows update on this computer?
Have you tried changing the default browser?

If not, I suggest trying a different default browser to see if that makes a difference. You can follow these steps:

Open Settings.
Click Apps on the left menu.
Click Default apps on the right.
Type the name of your desired browser (such as Chrome or Firefox).
Click the Set default button at the top.
Try adding the accounts again.

I hope this helps. Let us know how it goes!

GTmem

I tried with both Chrome and Edge. Same response. I get this message in the browser. Its when I return to Quicken that I get the sign in error message

Quicken Carlos

Hi @GTmem,

Thanks for trying the steps outlined above. After reviewing our internal tools, I found that the FDP-105 error has been present for more than 48 hours.

I recommend contacting Quicken Support for further assistance. As mentioned in our Support Article, they can guide you through additional troubleshooting steps in real time and escalate the case if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I hope this helps!