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Merrill Benefits Online

GTmem

I started getting error messages in the last week. When I try to reset the account, I am able to get through the 3rd party access approval, but get this message when returning to Quicken.

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Comments

Quicken Carlos

Hi @GTmem,

Thanks for letting us know about the issue you're experiencing and for sharing the screenshot!

To better understand why this is happening, let me ask you a few questions:

Do you happen to have a VPN or antivirus software active on this computer?
Is there a pending Windows update on this computer?
Have you tried changing the default browser?

If not, I suggest trying a different default browser to see if that makes a difference. You can follow these steps:

Open Settings.
Click Apps on the left menu.
Click Default apps on the right.
Type the name of your desired browser (such as Chrome or Firefox).
Click the Set default button at the top.
Try adding the accounts again.

I hope this helps. Let us know how it goes!

GTmem

I tried with both Chrome and Edge. Same response. I get this message in the browser. Its when I return to Quicken that I get the sign in error message

Quicken Carlos

Hi @GTmem,

Thanks for trying the steps outlined above. After reviewing our internal tools, I found that the FDP-105 error has been present for more than 48 hours.

I recommend contacting Quicken Support for further assistance. As mentioned in our Support Article, they can guide you through additional troubleshooting steps in real time and escalate the case if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I hope this helps!

Quicken Carlos

Hi @GTmem,

I just wanted to follow up since I haven’t heard back from you. I’m checking in to see if Quicken Support was able to assist you or if you still need assistance.

Quicken Carlos

Hello again, @GTmem.

I am checking in once more before this thread gets closed. If you need assistance, let us know.

GTmem

Working correctly now..

Quicken Carlos

Hi @GTmem ,

I'm glad to hear that everything is working correctly now! Thank you for following up and sharing the update with the Community. If the issue returns or you encounter any other errors or unexpected behavior in Quicken, please don't hesitate to reach back out.

We're happy to help!