CC-503 [Edited]

sdchrgrboy

Have been using Quicken for over 30 years. 

Accounts I have previously connected worked until several months ago, when Quicken had an update and accounts needed to be reconnected (had a red circle next to the account). Attempting to reconnect causes a CC-503 error

Even new accounts I try to add and connect result in a CC-503 error. I even tried to create a new Quicken file, which results in the same error. Accounts that go through the website to link were able to relink with no issues; only accounts that go through Quicken

I tried changing the passwords, removing online access, then re-adding, which results in the same error. It's been going on now for almost a year and is extremely frustrating

Please advise and assist.

[Edited-Readability]

Sceptic

@sdchrgrboy since you're seeing the same CC-503 error in your primary data file, in newly created accounts, and even in a brand-new Quicken file, that tends to rule out data file corruption as the cause.

A few questions:

On your Account List (Ctrl-A) and locate the accounts with the CC-503 issue.

• Which financial institution(s) are affected? (Financial Institution)
• Are these accounts using Express Web Connect or Express Web Connect+? (Transaction Download)
• When was the last successful download? (Last Download)
• Does the error occur immediately when you click Connect, or only after entering your credentials?

This information might give details that will help us provide the appropriate troubleshooting steps. Also, if this affects a specific financial institution, other users may be able to confirm whether they are experiencing the same issue.

Given that this has been occurring for an extended period and across multiple data files, I would also recommend contacting Quicken Support if you have not already done so. They will likely need to review your OFX and Connection Logs to determine why the CC-503 error is occurring.