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Version Update Error in Quicken for Mac (MacBook Pro/macOS Tahoe 26.6.2)

quickeimilia

I am using Quicken Classic Deluxe. For context, I lost Quicken in March when an older laptop failed to start, so I downloaded and set it up again from scratch on a new laptop.

Am getting an Update Error when attempting to update from 9.0.3 to 9.2.2. The install appears to download (I see a progress bar), but then the error inevitably pops up.

I fully shut down and restart, but the error repeats.

Quicken's "help" bot sent me to a Windows firewall troubleshooting article (I can't find one for Mac anyway), so I checked and have no trouble accessing the Quicken website via Help within the Quicken app, and no firewalls are running on Chrome, my browser. The bot also said to send the screenshots via the app's Help → Report a problem, which I have done, and I see it is a one-way street, where they can't help either, so to call Quicken or ask the Community. So here I am.

Maybe I need to find and confirm my archive location, since the Error said it could not extract the archive? Not sure how to find that. Thought it might be in Macintosh HD→Library→Application Support, but don't see it. And my Finder and Spotlight can't find any files. The only obvious file is the main Quicken Application.

Any troubleshooting tips will be appreciated.

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Comments

Jon

People have occasionally reported problems with Quicken updating itself, I don't think anyone's ever identified a specific cause for it. The best thing to do is to log into your account at quicken.com & download the Mac installer. Delete the Quicken app that's currently in the Applications folder (or rename it to something like "Quicken old") then run the installer you downloaded. That usually seems to fix things. If it doesn't work you can retrieve the old Quicken app from the trash (or change the name back if you chose that option).

Another option is to download a copy of 9.2.2 from this page. This isn't an installer, it's the actual Quicken app so you just open the dmg and drag the app to your applications folder.

quickeimilia

Thanks. Will I lose all my work then? Like categories and so forth.

Jon

No, this doesn't affect your data file or settings.

quickeimilia

Just completed the fix you suggested by renaming the (now old) app and running the installer from my account. It automatically installed the new version. It is a relief to check that worry off my to-do list! 🙏 Thank you so much. I am very grateful!