principal financial transactions not downloading

Bill318

The retirement account has automatically downloaded transactions, although they are not categorized correctly, as of 8/31/26. Since then, transactions have not downloaded when a one-step update is run, and even if I go to the Principal website and manually download, no transactions come through.

Any thoughts?

[Edited - Readability]

Quicken Laura

Hi @Bill318,

Thank you for sharing the details of what you’re experiencing. I checked your account and found the FDP-350 error.

If you see a Fix It or Reauthorize option while updating your accounts or after an update, please follow the on-screen prompts to sign in and reauthorize the affected accounts.

If the issue persists, please try the following steps:

1. Sign in to your financial institution’s website.
2. Navigate to the section that manages connected apps, third-party access, or desktop application permissions.
3. Remove or revoke Quicken’s existing authorization.
4. Return to Quicken and add or reactivate the account.
5. Complete any authorization prompts provided by the financial institution.
6. Once the account has been reconnected, perform an account update to confirm the connection is working properly.

Please let me know how it goes.