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Unable to add CalSTRS Voya Account

Marla A

I am retired and trying to link my CalSTRS Pension 2 Voya Account to desktop Quicken Deluxe for Mac. It showed "Your accounts have been authorized successfully!" but then I got this and was unable to bring this account in. Please help. Thanks!

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Comments

Quicken Laura

Hi @Marla A,

Thank you for sharing what you’re experiencing.

This error occurs when the financial institution’s website is unavailable for transaction downloads. This may be due to a temporary website outage or the financial institution restricting Quicken’s access to its website.

As outlined in our support article, please wait 24–48 hours and then try updating your account again.

If the issue persists after that, please let me know.

Quicken Laura

Hi @Marla A,

Just checking in; we haven't heard back from you in a while.

Do you still need assistance?

Thank you!