How long will Voya be broken this time?
Hi @SomeItalianGuy.
I understand how frustrating it can be to try to update your accounts and encounter an error. At this time, we have not received many reports of this issue with Voya Financial, so I suggest trying the steps outlined in our support article.
The CC-505 error is typically caused by a temporary issue with the financial institution’s servers. If you haven’t already done so, I suggest waiting 1 business day, then trying the following steps to refresh your online account information:
If the issue continues for more than 48 hours, I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time and escalate the issue if necessary.
I hope this helps get your Voya Financial connection working again.
