Schools First FCU Bank Feed not working

dyuen91

I've received the CC-501 error for over 2 weeks and submitted the errors multiple times with no resolution. When is this going to be resolved?

Quicken Carlos

Hi @dyuen91,

Thanks for providing the details about the connection issue. After reviewing your account, I can see multiple errors related to this financial institution. I suggest starting with a clean reconnection of the affected accounts.

Before following any troubleshooting steps, I suggest creating a backup of your Quicken data file. This gives you a restore point if you need to go back to your current account setup.

Once the backup is created, I suggest deactivating all accounts associated with this financial institution, including any closed or hidden accounts, and then adding the accounts back.

To deactivate an account:

• Select Tools > Account List.
• If applicable, select Show Hidden Accounts.

• Select the account you want to deactivate and click Edit.
• In the Account Details window, select the Online Services tab.
• Click Deactivate next to the online service.

• Select Yes to confirm.

Repeat these steps for each account associated with this financial institution. Once you have confirmed that all the accounts are deactivated, try adding them back:

To reactivate the accounts:

• Go to Tools > Add Account.
• Search for and select the financial institution.
• If prompted, select the appropriate connection method.
• Enter your financial institution credentials and select Connect.
• When Quicken displays the accounts it found, select LINK next to each existing Quicken account you want to reconnect.

• Select Next, then Done on the final prompt.

After completing these steps, please let me know how it goes.

I look forward to your reply!