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Fidelity Investments - CC-501 continues

snydermws

Still getting a CC-501 error when trying to update Fidelity Investments accounts.

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Quicken Laura

Hi @snydermws,

Thank you for sharing what you’re experiencing.

The error you initially mentioned is related to the ongoing community alert. However, I checked your account, and it is now returning an FDP-350 error, which should be resolved by reauthorizing the account.

Do you see a “Fix It” button? If so, please click it and follow the prompts to reauthorize the account.

Screenshot 2026-09-30 at 11.01.28 AM.png

Once you’ve completed the steps, please let me know how it goes.

snydermws

There is not a "fix it" button with the error message. I don't get the FDP-350 error on my screen. There is a "Try Again" button where you show the "Fix It" button should be.

Quicken Carlos

Hi @snydermws,

Thank you for providing that information. I suggest clicking the "Try Again" button to initiate the reauthorization process.

If the reauthorization flow doesn't appear or continues to fail with the CC-501 error, I suggest manually refreshing the connection by deactivating and then reconnecting the account.

Before following these troubleshooting steps, I recommend creating a backup of your Quicken file.

To deactivate the account:

Select Tools > Account List.
Select the account you want to deactivate and click Edit.
In the Account Details window, select the Online Services tab.
Click Deactivate next to the service you want to disable.
Click Yes to confirm that you want to deactivate the service.
Click OK.

Before reconnecting the account, I also suggest removing Quicken’s existing authorization from your financial institution’s website:

Sign in to your financial institution’s website.
Navigate to the section that manages connected apps, third-party access, or desktop application permissions.
Remove or revoke Quicken’s existing authorization.
Return to Quicken and add or reactivate the account.
Complete any authorization prompts provided by the financial institution.
When the list of located accounts appears, select LINK next to each account you want to reconnect.
Once the account has been reconnected, perform an account update to confirm that the connection is working properly.

I hope this helps. Let me know how it goes!

snydermws

I followed your instructions to manually activate and deactivate. I have 5 Fidelity accounts. After re-authorizing all 5 accounts on Fidelity's site, I updated Quicken again. Only 2 of the 5 accounts updated. I closed the Quicken app, reopened it and updated again and the remainder of the accounts updated. Thanks for your help.

Quicken Carlos

Hi @snydermws,

I'm glad to hear you were able to get all five Fidelity accounts updating successfully after following the steps above to deactivate and reactivate the accounts and reauthorize them on Fidelity's website.

Thank you for coming back and sharing what worked for you. Your feedback may also be helpful to other members who run into the same issue.

If you encounter any other errors or issues with your Fidelity accounts, please feel free to reach out.

We're happy to help.

rcwilde4

I have tried the deactivate/reactivate route, but every time I try logging in to Fidelity to reauthorize, I get the error message. This has been going on for 3 months now

Quicken Laura

Hi @rcwilde4,

Thank you for letting me know what you’re experiencing. Based on your screenshot, it looks like the error is occurring in your browser when Quicken redirects you to your financial institution’s login page.

I recommend clearing your browser’s cookies and cache, then trying to connect your accounts again.

If Google Chrome is already set as your default browser, please follow these steps:

Click the three-dot menu in the upper-right corner of Chrome.
Select Delete browsing data.
Check Cookies and other site data and Cached images and files.
Set the Time range to Last 24 hours.
Click Delete data.

Once that’s completed, please try the reactivation steps again and let me know if you’re able to connect successfully.

Reactivate account:

Go to Tools > Add Account.
Search for and select your financial institution.
If prompted, choose the appropriate connection method.
Follow the on-screen instructions.
When the list of found accounts appears, be sure to select Link to connect them to your existing accounts (do not add duplicates).

I’ll be happy to help further if the issue persists.

Quicken Carlos

Hi @rcwilde4,

I just wanted to follow up since I haven’t heard back from you. I’m checking in to see if you still need assistance.

Quicken Carlos

Hello again, @rcwilde4.

I am checking in once more before this thread gets closed. If you need assistance, let us know.