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Fidelity Investments - CC-501 continues

snydermws

Still getting a CC-501 error when trying to update Fidelity Investments accounts.

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Quicken Laura

Hi @snydermws,

Thank you for sharing what you’re experiencing.

The error you initially mentioned is related to the ongoing community alert. However, I checked your account, and it is now returning an FDP-350 error, which should be resolved by reauthorizing the account.

Do you see a “Fix It” button? If so, please click it and follow the prompts to reauthorize the account.

Screenshot 2026-09-30 at 11.01.28 AM.png

Once you’ve completed the steps, please let me know how it goes.

snydermws

There is not a "fix it" button with the error message. I don't get the FDP-350 error on my screen. There is a "Try Again" button where you show the "Fix It" button should be.

Quicken Carlos

Hi @snydermws,

Thank you for providing that information. I suggest clicking the "Try Again" button to initiate the reauthorization process.

If the reauthorization flow doesn't appear or continues to fail with the CC-501 error, I suggest manually refreshing the connection by deactivating and then reconnecting the account.

Before following these troubleshooting steps, I recommend creating a backup of your Quicken file.

To deactivate the account:

Select Tools > Account List.
Select the account you want to deactivate and click Edit.
In the Account Details window, select the Online Services tab.
Click Deactivate next to the service you want to disable.
Click Yes to confirm that you want to deactivate the service.
Click OK.

Before reconnecting the account, I also suggest removing Quicken’s existing authorization from your financial institution’s website:

Sign in to your financial institution’s website.
Navigate to the section that manages connected apps, third-party access, or desktop application permissions.
Remove or revoke Quicken’s existing authorization.
Return to Quicken and add or reactivate the account.
Complete any authorization prompts provided by the financial institution.
When the list of located accounts appears, select LINK next to each account you want to reconnect.
Once the account has been reconnected, perform an account update to confirm that the connection is working properly.

I hope this helps. Let me know how it goes!

snydermws

I followed your instructions to manually activate and deactivate. I have 5 Fidelity accounts. After re-authorizing all 5 accounts on Fidelity's site, I updated Quicken again. Only 2 of the 5 accounts updated. I closed the Quicken app, reopened it and updated again and the remainder of the accounts updated. Thanks for your help.

Quicken Carlos

Hi @snydermws,

I'm glad to hear you were able to get all five Fidelity accounts updating successfully after following the steps above to deactivate and reactivate the accounts and reauthorize them on Fidelity's website.

Thank you for coming back and sharing what worked for you. Your feedback may also be helpful to other members who run into the same issue.

If you encounter any other errors or issues with your Fidelity accounts, please feel free to reach out.

We're happy to help.