We’re currently investigating an issue affecting KEMBA Financial CU customers using EWC+.
During account reactivation, customers may successfully sign in to KEMBA Financial CU through the OAuth flow. However, instead of seeing the expected authorization or confirmation screen to grant Quicken access, they may be redirected directly to their KEMBA Financial CU account dashboard.
Because the authorization step is not completed, Quicken is unable to finish the connection or reactivate the affected accounts.
Some customers may receive a CC-900 or CC-501 error, while others may not receive an error code at all.
The issue has been escalated to our internal team for further investigation. At this time, we don’t have an estimated time for resolution, but we’ll provide updates as soon as more information becomes available.
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Thank you!
(Ticket #12615408/ CTP-18719)
