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Stifel DC still unavailable

Hahns Burg

Quicken reports the 'Stifel - 15500 or OL-332 errors' issue is resolved. During this outage, I removed online services from all my Stifel accounts. Now, when I try to re-add online services and reference Stifel-DC, I am prompted: "You will need to use the sign-in form hosted by your financial institution ………. Select Sign in to authenticate via your web browser." When I select 'Sign in,' I am prompted to use the sign-in form hosted by my financial institution (presumably in a browser. Yet nothing happens. The Activate One Step Update dialog box simply continues to spin into infinity and does not resolve.

This is pretty broken.

Also, the 'See this FAQ for more information' hyperlink brings you to a very nice article regarding Capital One credit cards. :-( Come on, guys, get your act together.

[Edited - readability]

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Comments

QuestionJEM

I am having same problem: Establishing the connection is endless spin.

QuestionJEM

Hello.. In case its helpful to someone (and thanks to Brandon at Quicken Support): Solution is to remove the Financial Institution name & Acct # from your Stifel Account in quicken. I didn't need to remove it from every account— just one. Then, on that account, I did the set-up and it allowed me to reconnect/ reregister Quicken (I did have to log-in to Stifel to Enable the Quicken connection during that process.

Bossman

Is anyone at Quicken working on this problem?

Quicken Laura

Hi all,

There was a widespread issue affecting Stifel - DC that caused the OL-332-A error. Our team addressed this issue, and it was resolved on October 1, 2026.

However, the error you're describing is unusual because this Stifel instance supports only Direct Connection, while the screenshot above shows Express Web Connect+, which is a different connection method.

The troubleshooting steps shared by @QuestionJEM may help you reconnect your accounts successfully. Please follow the instructions below.

1. Deactivate the affected accounts

Select the Tools menu and select Account List....
In the Account List, select the account you want to deactivate, and then click Edit.
In the Account Details window, click the Online Services tab.
Click Deactivate next to the service you want to disable.
Click Yes to the message confirming if you want to disable this service.
Repeat these steps for each affected account.
Log in to your bank’s website and revoke Quicken’s third-party access (if applicable).

2. Reactivate accounts

Go to Tools> Add account
Select the bank for the deactivated account(s). If prompted, select the connection method.
Enter your credentials and click Connect.
When the list of located accounts appears, choose LINK next to each account you want to reactivate (do not choose Add, as that would create duplicates).
Click Next then Done on the last prompt.

Once you've completed these steps, please let us know whether you're able to connect successfully or if the error persists. We'll be happy to assist with the next steps if needed.

Thank you!