Alight error OL-301-A

dgyp

I've had the account for a few years - the last update was 9/18, and it's been failing with error OL-301-A ever since. "Additional information from Alight Solutions: " (it says nothing)

I've tried all sorts of things, resetting and deactivating online service. When I reactivate, it goes through the "Activate One Step Update," and it says it's going to prompt me to log in, and on "Sign into Alight Solutions" it just spins. The only option is Cancel - I've let it go for several minutes, and it never prompts me. Then it won't cancel; I have to kill Quicken

Windows 11, Q R69.53, 27.1.69.53

I tried adding a new account; it went through the whole thing, even asked for uid/password, looked good, but then I tried an online update on that account, and it gives the same error.

I can log in to the website with my uid/password just fine (although Quicken tells you to append the company ID to the user. I confirmed the company ID by logging into Alight.

I changed my password around 8/31, but as mentioned, it's been updating up until 9/18. I am soooo frustrated! I also can't find anyone having the same problem - I always like it better when that happens!

— update a couple of hours laterI deactivated the account in Quicken, removed the acct#, institution name, all but the account itself, did a one-step update to make sure it was "clean" - everything else passed. Then I added a new account, chose Alight, submitted the credentials, and it all worked fine; it appeared to link the account, but it had no transactions or balance. Went to do another one-step update, and again it gives the OL-301-A error. Oh! At one point, I tried a bad user ID, and it gave an error, so I know it's not an ID/pwd problem, or it'd be giving me that sort of error.Help please! :-)

[Edited - Readability]

Quicken Carlos

Hi @dgyp,

Thank you for providing such detailed information about what you’ve been experiencing, including the troubleshooting steps you’ve already tried and the results when attempting to add the account again.

I understand how frustrating this is, especially since you’ve confirmed that your Alight credentials work when signing in directly to their website.

The OL-301-A error indicates that Quicken is having an issue connecting to the financial institution through Direct Connect. When no additional message is provided by the financial institution, as in your case, the issue needs to be reviewed by the financial institution. Quicken does not have access to the financial institution’s servers to correct this type of connection issue, as mentioned in our support article about the OL-301-A error.

Since you’ve already tried resetting the connection, deactivating and reactivating the account, and adding the account again with the same result, I don’t recommend repeating those steps.

I suggest contacting Alight and asking to speak with an online services specialist. Let them know Quicken returns OL-301-A when attempting to download the account through Direct Connect, and that the error provides no additional information.

If Alight confirms that there is no issue on their end, please let us know what they find, and we can determine the next step.

I look forward to your reply!