Mac data file password not recognized

3ccook

I'd appreciate your help. For some reason, my data file password is not being recognized. I have not changed it, but it no longer works. The problem started today. Any suggestions? Thank you in advance.

Quicken Carlos

Hi @3ccook,

Thanks for letting us know about the issue you're experiencing. If you have not changed your Quicken data file password but Quicken is no longer accepting it, I suggest using Quicken's Assisted Password Removal Service. This service is specifically available for situations where you are unable to access a Quicken data file because the password is not being accepted.

You can review the requirements and request the service through our support article:

https://www.quicken.com/support/quicken-assisted-password-removal-service?srsltid=AU7gw4W0IC2Cq8TwpdjFMlqZGBYhUR0YPm_DlGWJwVzlkn0Tb6YpjcR3

Please note that this service removes the password from the Quicken data file; it does not recover or provide the existing password. To submit a password removal request, please contact Quicken Support. Be sure to have all the required information ready so your request can be submitted successfully.

Because this is a public forum, please do not post or share any of the requested information here in the Community. This information should only be provided directly to Quicken Support through the password removal process.

You will need:

• The data file (Mac files need to be zipped)
• Your email address
• Your phone number
• The version and release of Quicken (for example, QW2023 R52)
• The name of the data file

You will also need to provide two of the following:

• Three unique payees from your Memorized Payee List
• One of the account names within the file
• The last four digits of an account number from within the file
• A brokerage account name from within the file
• Your bank or financial institution name

I hope this helps!