CIBC Not Connecting top

Charles271

I have not been able to connect to CIBC for several weeks. I've removed and reinstated the online connection with no luck. CIBC's website is accessible, so this is some type of connection issue between Quicken and CIBC. Please resolve.

Here is the error message I am receiving:

Care Code: FDP-105

Details:
FI_WEBSITE_UNAVAILABLE
URL. Website is currently unavailable or intermittently available.

Here is my Quicken and macOS info:
Version 9.2.2 (Build 902.61860.100)
macOS 26.5.1

Quicken Carlos

Hi @Charles271,

Thanks for reaching out to the Quicken Community and for bringing this to our attention. After reviewing our internal tools, I can confirm that the error has been occurring for more than 24 hours. As noted in our support article, it is possible to successfully sign in to the bank’s website and still receive this error in Quicken.

Since the issue has persisted for more than 48 hours, our next step is to escalate this issue. To do so, I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time and escalate the issue if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.
Chat support is available during the same hours, seven days a week.

I hope this helps!