Bank of America transactions not downloading; no connection errors.

evannouncer

2026.10.03

Quicken Classic Business & Personal for Mac
Version 9.2.2, Build 902.61860.100
macOS 15.8.1

I have three Bank of America accounts connected to Quicken using Quicken Connect. One (1) checking account and two (2) credit cards. All three accounts are attached to the same Bank of America login.

The checking account and credit card 1 are downloading transaction data from Bank of America just fine.

Issue: Credit card 2 has not downloaded transaction data since 2026.09.12, almost three weeks.

There are no connection errors appearing for any of these three accounts.

So far, I have tried the following troubleshooting actions.

• Disconnecting and reconnecting all three accounts (via Quicken Connect login).
  • No change. Credit card 2 still not downloading transactions.
• Disconnecting and reconnecting credit card 2 only (via Quicken Connect login).
  • No change. Credit card 2 still not downloading transactions.
• Downloading missing transactions for credit card 2 (accessed by clicking Option+Settings to reveal the "Transaction Downloads" field of Account Settings).
  • No change. Credit card 2 still not downloading transactions.

Oddly, even though credit card 2 is not downloading individual transaction data, when selecting the "View Online Balance" option at the top-right of the account ledger UI, the online balance value in Quicken matches the actual online balance from Bank of America. So Quicken seems to be able to read some data, but not all.

I am very confused why only one account is having issues. Especially since this issue is not triggering a connection error.

Any insight would be appreciated.

Thank you.

Quicken Carlos

Hi @evannouncer,

Thank you for providing the detailed information and for outlining the troubleshooting steps you have already tried. Since Quicken is able to retrieve the current online balance for this credit card, I suggest first checking the account register to confirm that the missing transactions are not being hidden by the sort order or filters, as outlined in our support article about missing transactions.

• Open the affected account and confirm that the Sort Order is set to Date by clicking the top of the Date column in the account register. It’s possible the transactions are in the register but not where you expected them to be.
• If applicable, click Clear Filters to the right of the account register's filter dropdowns. This will remove any filters currently applied to the register.

If the transactions are still missing after checking these settings, I have a few questions that may help us determine why this is occurring with only one credit card:

• Are the missing transactions still marked as Pending on your financial institution's website?
• Have you recently deleted any transactions?
• Is it possible that the transactions were moved to another account register? You can click All Transactions above the account list and search for the missing transactions. If you find them in another account, you can click and drag them to the correct account in the account list.
• Have you tried restoring a backup from the last time this account downloaded successfully?

The answers to these questions will help us determine the best next troubleshooting steps.

I look forward to your reply!