Any update on resolution of CC-501error when downloading Fidelity Investments transactions?

Question

Hi Quicken Team -

I am getting a CC-501 error when I try to download transactions from Fidelity. I see that this was noted as a "known issue" on Sept 9 (and assigned ticket #12585994/ CTP-18268) and escalated to Quicken's internal team for investigation. Now that nearly a month has elapsed, are you able to share a resolution or any update?

Thanks!

Quicken Alyssa · Answer

Thank you for letting us know that you resolved this issue and how you did that.

This information could help others!

Thanks again!

CedyDenver · Answer

I'm still getting this error when trying to download from Fidelity.

Update : After doing a "reset" on the account, I was able to download my transactions.

Quicken Alyssa · Answer

Hello @arpaulson,

Thank you for posing this question.

This is a Known Issue with an Open Alert. We deployed a fix, and it should be resolved. Customers will still see an FDP-350, and this is the expected behavior for most users.

If you receive an FDP-350 error, follow the "Fix-It" flow to update authorization. Once complete, users shouldn't have to authorize again for another year.

If you run into issues during this process, please contact Quicken Support for further assistance.

Thanks again!