nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Amazon Categorization Quit Working

Bione

I was getting items categorized for a while, but this has seemed to stop happening. Nothing has changed except for various updates. Did I miss some change that I now need to make? The last item placed as a memo was September 17th.

Find more posts tagged with

Windows

Retail Purchase Categorization

Comments

Quicken Laura

Hi @Bione,

Thanks for reaching out and sharing the details of what you’re experiencing. You mentioned that the issue started after an update. Do you recall whether it was a Quicken update or a browser update (Chrome/Edge)?

As outlined in our support article, there are a few things you can check to make sure the Retail Purchase Categorization extension is properly connected to your Quicken file:

Check the Retail Purchase Categorization extension

Open Chrome or Edge.
Open the Retail Purchase Categorization extension.
Verify that the Amazon account shows as Connected.
If it is disconnected, sign back into Amazon and reconnect it.
Also make sure the extension is still installed and enabled after the recent browser/Quicken updates.

Manually retrieve orders

Open the extension and use the Download icon to retrieve the latest Amazon orders.
This is particularly useful because the automatic retrieval occurs about every 24 hours and depends on the browser being available.

Check the Quicken ID and data file

In Quicken, go to Edit > Preferences > Quicken ID & Cloud Accounts and verify the Cloud Dataset name.
Confirm that the extension is signed in with the same Quicken ID and is connected to the correct Quicken data file.
This is especially worth checking after Quicken updates or changes to the data file.

Check whether the Amazon transactions are actually matchable

The Amazon transaction needs to be posted, not pending.
Confirm it exists in the correct Quicken account.
Check that the payee contains something Quicken can recognize, such as Amazon or Amzn.
If the purchase was paid entirely with an Amazon gift card/store credit, there may be no linked-account transaction for Quicken to match.

Run One Step Update

After confirming the extension is connected and the orders have been retrieved, run OSU again.
Look at a recent Amazon transaction and expand it to see whether Quicken has created the itemized split.

Test with a recent Amazon purchase

Since September 17 was the last successful categorization, I'd test a newer, ordinary Amazon purchase that was paid from the connected checking/credit-card account.
This helps distinguish between an order-retrieval problem and a transaction-matching problem.

Check whether Retail Purchase Categorization is still enabled

Verify the feature hasn't been disabled under Edit > Preferences.
If it's enabled, check its settings, including whether item details are still supposed to be written to the memo field.

Please let me know what you find after going through these steps. That information should help us narrow down where the issue is occurring.

Bione

The extension says it is connected to Amazon, and Quicken says it is connected to the extension. If you download in the extension, it just spins. It says the last download was 17 days ago.

You state "In Quicken, go to Edit > Preferences > Quicken ID & Cloud Accounts and verify the Cloud Dataset name". I do not see any of that information. What I see has been attached. I do not use Mobile or Web.

Screenshot 2026-10-07 at 10.59.57 AM.png

Here is a clue of something that happened around the last working date. My Fidelity Visa card ( I am currently connected to Elan Financial; I am not sure if I was connected to Elan or Fidelity previously) was hacked, and new cards were issued. I updated the same register in Quicken with the new card info. I disabled online services and set it up again with Elan. Normal transactions (not matching info) worked. I had also updated the card in Amazon. This is the account I use. This is the best clue I have found regarding the date it stopped working. There have been multiple Amazon purchases since that date, and most should have been categorized.

[Removed - Personal Information]

Bione

The extension says it is connected to Amazon, and Quicken says it is connected to the extension. If you download in the extension, it just spins. It says the last download was 17 days ago.

Here is a clue of something that happened around the last working date. My Fidelity Visa card ( I am currently connected to Elan Financial; I'm not sure if I was connected to Elan or Fidelity previously) was hacked, and new cards were issued. I updated the same register in Quicken with the new card info, and everything worked. I also updated the card in Amazon.

Microsoft Edge is up to date. Version 154.0.4258.62 (Official build) (64-bit)

Quicken: R69.53 for Windows.

[Edited - Readability]

Quicken Laura

Hi @Bione,

Thank you for your response. Could you please test the extension’s behavior in Google Chrome?

Before you begin, please:

Save a backup of your Quicken file.
Leave the Edge extension enabled. Don't uninstall or disable it.
Open Google Chrome.
Go through Quicken's normal Retail Purchase Categorization enrollment/setup process in Chrome. You can follow the the steps oulined here.
Sign in to the same Amazon account.
When prompted for Quicken, use the same Quicken ID you're already using.
Open the extension in Chrome and check:
- Does Amazon say Connected?
- What does it show for Last Download?
- Does clicking Download actually complete?

Please let me know how it goes and what you observe during the process. I look forward to your response.

Bione

You stated not to delete the extension but go through the enrollment process. I saw no way to do that since with it installed, I could not start that process.

I called tech support yesterday and spent almost an hour and a half trying things. The last was to create a QFX copy and load a clean version. But I lost all my budgeting info and more.

Finally, I went back to my original file, turned off the categorization, deleted the extension and put it all back. I told the extension to only bring new transactions in and two were downloaded. But at this point, the product has not been delivered and the charges have not hit my Quicken account but am assuming since they are not coming in, they will categorize. Will know more probably tomorrow

Quicken Laura

Thank you for sharing the results of your troubleshooting, @Bione . That information is very helpful.

I’m sorry you’ve been dealing with this issue for so long. When you have a chance tomorrow, please let me know how things are going and whether you’re still experiencing the issue.

Thanks again for your cooperation and patience.

wilsonvr

I'm having the same issue: the retailer purchase categorization opens in Quicken and opens in the browser (Chrome) when I click on View Orders. However, the message next to the spinning wheel says last updated 10 days ago. I have tried all of the recommended troubleshooting steps with no success.

[Edited Readability]

Quicken Laura

Hi @wilsonvr,

Thank you for chiming in. If you’ve already tried the suggested steps, including turning off categorization and removing the extension, I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting and escalate the issue if needed.

To avoid repeating steps, let the support team know what you’ve already tried. You can also share this community thread with them for reference.

You can find the Quicken Support phone number here: Support Home | Quicken. Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I apologize that I could not provide a more direct solution, but please don’t hesitate to reach out again if you have any other questions.