Got CC-501 error when trying to update Fidelity amd Merril Lynch acccounts

LZ8

All my Fidelity and Merril Lynch accounts can not download.

Got "CC-501 error. We are unable to update the account due to an unknown error."

This started about a week ago.

I am using Quick Classic Deluxe Windows R69.53

Quicken Laura

Hi @LZ8,

Thank you for sharing the details of what you’re experiencing. I checked your account on our end, and it is currently returning an FDP-350 error.

If you see a Fix it button in the error message, please select it and follow the authorization prompts. If the issue persists, please save a backup of your Quicken file and then follow these steps to deactivate and reactivate the affected Fidelity accounts.

To deactivate an account:

• Select Tools > Account List.
• In the Account List, select Show Hidden Accounts if applicable.
• Select the account you want to deactivate and click Edit.
• In the Account Details window, select the Online Services tab.
• Click Deactivate next to the service you want to disable.

• Click Yes when prompted to confirm that you want to deactivate the service.

Once you have deactivated all the Fidelity accounts, I suggest following these steps:

• Sign in to your financial institution’s website.
• Navigate to the section that manages connected apps, third-party access, or desktop application permissions.
• Remove or revoke Quicken’s existing authorization.
• Return to Quicken and add or reactivate the account.
• When the list of located accounts appears, choose LINK next to each account you want to reactivate.

• Complete any authorization prompts provided by the financial institution.
• Once the account has been reconnected, perform an account update to confirm that the connection is working properly.

I hope this helps! Please let us know how it goes.

(Ticket #12585994)