Fidelity Errors

Rick Guilander

I can't download transactions from Fidelity now, after the last few weeks of experiencing the same issue with LPL. Is there a problem with Quicken, or is it something I'm doing?

[Edited - Readability]

Quicken Laura

Hi @Rick Guilander,

Thank you for reaching out. Yes, both financial institutions are currently part of community alerts:

1. UPDATED 9/29/26 LPL Financial- CC-502/FDP-102 FI_TIMEOUT
2. ONGOING 9/23/26 Fidelity Investments CC-501/FDP-2505

However, I checked your accounts on our end, and both are currently returning errors that may be resolved by deactivating and reactivating the affected accounts. I recommend saving a backup of your Quicken file first, then following the steps below.

To deactivate an account:

• Select Tools > Account List.
• In the Account List, select Show Hidden Accounts if applicable.
• Select the account you want to deactivate and click Edit.
• In the Account Details window, select the Online Services tab.
• Click Deactivate next to the service you want to disable.

• Click Yes when prompted to confirm that you want to deactivate the service.

Once you have deactivated all the Fidelity accounts, I suggest following these steps:

• Sign in to your financial institution’s website.
• Navigate to the section that manages connected apps, third-party access, or desktop application permissions.
• Remove or revoke Quicken’s existing authorization.
• Return to Quicken and add or reactivate the account.
• When the list of located accounts appears, choose LINK next to each account you want to reactivate.

• Complete any authorization prompts provided by the financial institution.
• Once the account has been reconnected, perform an account update to confirm that the connection is working properly.

Please let me know if the issue persists after following these steps.