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Verizon Visa Card Synchrony Bank not updating

mersmjr

Updating my credit card transactions has stopped. Quicken states that I need to change my Synchrony password associated with my Verizon VISA. I've done this numerous times to no avail. It has been down for a month now. I've done all the other troubleshooting procedures. [Edited - Readability]

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Quicken Levetta

Hello @mersmjr@gmail.com,

After reviewing your account, I can see that you are receiving a CC-509 Error when attempting to connect this card using the Verizon Visa Card instance, and a CC-503 Error when using the Synchrony Bank Credit Cards instance.

We have an Open Alert for this with Synchrony. We do not have an ETA for when this will be fully resolved, and we apologize for the inconvenience. You can bookmark the alert to be notified of updates or changes.

As for the CC-509, you did say that you had already tried changing your password, but there are some additional steps in the article that might help as well. Here are the first steps:

First, log in to your financial institution's website and change your password:
Some financial institutions require their users to contact them for a password change. After changing your password, update the information in Quicken.
Then, update the Password Vault:

Go to Tools > Password Vault > Add or Edit Passwords...
Select your financial institution and click Change Password.
Enter the new password in the two corresponding fields.
Click Change, then click Done.

Once the passwords have been edited, do a One Step Update.

Once you have done that, open the article I have linked above in blue and complete the remaining steps. If the issue persists, please contact Quicken Support, as this issue may require an escalation on our end, and they can help you through that process.

Thank you!

clyang

The Verizon Visa login page has changed. A new sign-in at synchrony.com/signin is required. Here is the email confirmation.

The sign-in page used to be verizonvisacard.syf.com, but now redirects to synchrony.com/signin. Attempts to download transactions to Quicken give a CC-509 Error. Changing the synchrony.com account password does not resolve the issue. "Set up transaction download" shows verizonvisacard.syf.com for the Verizon Visa Card website. "Edit account details" to change the home page to synchrony.com and the activity page to synchrony.com/signin does not change the Verizon Visa home page for "Set up transaction download" for the Quicken account. Attempts to add a new account for Verizon Visa Card show verizonvisacard.syf.com for the webpage, and there is no choice of financial institutions shown in a search for Synchrony that gives synchrony.com as a webpage. [Edited - Readability]

Sceptic

@clyang with the new sign in, try using "Synchrony Mastercard" as the financial institution. This worked for me after I updated to the new sign in.

After the account is deactivated (Online Services tab), clear the Financial Institution and Account Number on the General tab. Use Tools→Add account to reactivate your account then carefully link the account to the account on Quicken.

Quicken James

Hi @clyang,

Thank you for letting us know you are experiencing this issue as well! I am happy to assist.

To better assist you, I have some questions.

I do see you are getting the CC-509 error. Have you attempted the troubleshooting steps in this Support Article?
When did this issue start?
If you go to a web browser and go to verizonvisacard.syf.com, does it allow you to sign in, or does it go to synchrony.com/signin?

A troubleshooting step to try is logging into the Verizon Visa Card instance and using your old credentials.

We have heard that Synchrony customers have been required to change or update their login credentials. However, in some cases, logging into the original instance using the credentials they had before the update has been successful.

Please let me know what happens after you have tried these steps. If they do not work, @Sceptic offered a good recommendation, and you can give that a try as well.

Looking forward to your response!