Verizon Visa Card Synchrony Bank not updating

mersmjr@gmail.com

Updating my credit card transactions have stopped. Quicken is stating I need to change my Synchrony password associated with my Verizon VISA. I've done this numerous times to no avail. Been down for a month now. I've done all the other troubleshooting procedures.

Quicken Levetta

Hello @mersmjr@gmail.com,

After reviewing your account, I can see that you are receiving a CC-509 Error when attempting to connect this card using the Verizon Visa Card instance, and a CC-503 Error when using the Synchrony Bank Credit Cards instance.

We have an Open Alert for this with Synchrony. We do not have an ETA for when this will be fully resolved, and we apologize for the inconvenience. You can bookmark the alert to be notified of updates or changes.

As for the CC-509, you did say that you had already tried changing your password, but there are some additional steps in the article that might help as well. Here are the first steps:

First, log in to your financial institution's website and change your password:
Some financial institutions require their users to contact them for a password change. After changing your password, update the information in Quicken.
Then, update the Password Vault:

1. Go to Tools > Password Vault > Add or Edit Passwords...
2. Select your financial institution and click Change Password.
3. Enter the new password in the two corresponding fields.
4. Click Change, then click Done.

Once the passwords have been edited, do a One Step Update.

Once you have done that, open the article I have linked above in blue and complete the remaining steps. If the issue persists, please contact Quicken Support, as this issue may require an escalation on our end, and they can help you through that process.

Thank you!