I've just started receiving a CC-501 error with Citi MasterCard download. Next steps?

jcjrb

Windows Version R69.53

Problem began after Update/. All else is fine. I'm a long-time user

Quicken Carlos

Hi @jcjrb ,

Thanks for letting us know about the issue you’re experiencing.

Since CC-501 is a general error message that can occur for multiple reasons, I reviewed my internal tools and found the FDP-350 error in your account. In Quicken, this appears as CC-501. This error typically occurs when the security token has expired, and Quicken requires you to reauthorize the connection.

If you haven’t already done so, I suggest deactivating all accounts connected to Citi Cards, including any closed or hidden accounts. Before proceeding with the troubleshooting steps below, I recommend creating a backup of your Quicken data file. This provides a safe copy of your data in case you need to restore it.

To deactivate an account:

1. Select the Tools menu and select Account List....
2. In the Account List, select the account you want to deactivate, then click Edit.
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate next to the service you want to disable.
5. Click Yes when prompted to confirm.

Once you have deactivated all accounts connected to Citi Cards, I recommend completing the following steps:

1. Sign in to the financial institution’s website.
2. Navigate to the section that manages connected apps, third-party access, or desktop application permissions.
3. Remove or revoke Quicken’s existing authorization.
4. Return to Quicken and add or reactivate the account.
5. Complete any authorization prompts provided by the financial institution.
6. When the list of accounts appears, select LINK next to each account you want to reconnect.
   
7. Once the accounts have been reconnected, perform an account update to confirm that the connection is working properly.

I hope this helps. Please let me know how it goes.