Why don't my downloaded transactions show up under the register anymore??

Question

When I update my Quicken account with the bank, the downloaded transactions always show up at the bottom of the register.   I manually look at them and accept one by one.

Day before yesterday, I updated and they did not show up at the bottom of the register.  A red flag shows up next to the account.  If I click on it, it shows I have x amount of transactions to review but there’s no place to review them.  (This has happened once before but I do not remember how it was resolved.)

I have chatted with Quicken tech support a few different times.  They all told me to do ctrl A, select edit for the account, go to online services, turn on or off automatic entry but all that does is make the red flag disappear.

Each one of the tech support people acted as if they had never heard of such a thing.  I know one tech support employee was aware of it because they helped me resolve this.

I need someone to tell me how I can get my transactions to return to updating and showing up under downloaded transactions.

Does anyone out there know how to fix this?

JCMcCarter · Answer

We shouldn't have to do this, but as Dan said, Restart Quicken. This has worked for me every time it has happened over the past few years. I can't imagine that any support personnel that have been in place for a few weeks hasn't been approached with this problem!

Dan13 · Answer

Jafra, I have this issue periodically. What I found, if I Exit Out of Quicken and Reload Quicken, the transactions show up.

Sceptic · Answer

@Jafra thanks for that clarification.  I am not sure what other troubleshooting steps Quicken Support went through with you, but did they have you do a data file validate?  Do you remember if they did a "Quicken copy"?