Addition Financial CU CC-502 error on update

sandyvelez

For the past three days, I have been getting a CC-502 error. Does anyone have a fix?

Quicken Carlos

Hi @sandyvelez ,

Thanks for reaching out to the Quicken Community and letting us know about the issue you're experiencing.

If you haven't already done so, I suggest refreshing your account information by following these steps from our support article:

1. Open the transaction register for the account displaying the error.
2. Click the gear icon in the upper-right corner of the register and select Update Now.
   
3. Follow the on-screen instructions to complete the update.
4. Repeat these steps for each account experiencing the error.

This error message can occur when your bank's website is undergoing maintenance. However, since you've been experiencing this issue for more than 24 hours, if the steps above don't resolve it, I recommend contacting Quicken Support for further assistance, as outlined in our support article. They can guide you through additional troubleshooting steps in real time or escalate the issue if necessary.

Phone support is available Monday through Friday, from 5:00 AM to 5:00 PM PT.
Chat support is available seven days a week during the same hours.

I hope this helps!