IRA information does not download from Vanguard

Question

One of my IRA accounts will not download transactions into Quicken.  I can go into Vanguard and select "Download all transactions to a single account," then "Year to date," then select the Vanguard account, and then select Download.

Quicken will flash, and the message "OL-96-B" There are no new transactions to download to this account will appear.

I know there are new transactions—I can see them at Vanguard—but for some reason they don't get put into the Quicken account.

I have other Vanguard accounts, and they all work correctly.  As far as I can tell, they are all set up the same in Quicken.

Sceptic · Answer

@h stansfield since the transactions never appeared in the register, that probably rules out the possibility that they were downloaded and then deleted.

The fact that:

* this account is connected via Direct Connect,
* the account appears to be linked correctly,
* Account Reset did not resolve the issue,
* and your other Vanguard accounts download normally

suggests the problem is specific to this account rather than a general Vanguard connectivity issue.

Have you reviewed the account register for placeholders or any indication that Quicken believes the holdings are current despite the missing transactions? Also, does the share balance in Quicken match Vanguard, or is it off due to the missing dividend reinvestment transactions?

If the account has stopped downloading transactions since December 2025 while other Vanguard accounts continue to work, it may be worth deactivating and reactivating online services for just this account to establish a fresh link.

h stansfield · Answer

To answer the questions above:

* The missing transactions are completely missing, and have never appeared there.
* Direct connect
* It appears to be.  The account number in the account details is correct, and the vanguard username is correct on the account details, and the vanguard password is correct for that account.

I did an account reset, and nothing changed.  The last transaction showing in the register was end of December 2025, and there are transactions (mostly dividend reinvestment) between then and now.

Sceptic · Answer

@h stansfield One possibility is that the transactions were previously downloaded into this Quicken account and later deleted. In that situation, Vanguard and/or Quicken may still consider those transactions already downloaded, so they are not sent again.

Before assuming that's the cause, can you clarify:

* Are the missing transactions completely absent from the register, or were they downloaded previously and then deleted?
* Is this account connected using Direct Connect or Express Web Connect?
* If you review the account's Online Services tab, is the Vanguard account linked to the correct Quicken account?

Since your other Vanguard accounts are downloading correctly, this sounds more like an issue specific to this account's download history or account linkage than a general Vanguard connectivity problem.